Online Training Academy FAQs

How do I purchase a course to give to one of my employees?

To purchase one, or multiple courses, for an employee you can purchase a “Course Credit”. Once purchased, you will receive an email with a code to give to your employee. The employee will either create an account or they can log into an existing account. The employee will then click on the online classes tab at the top of the page and select a course in which they would like to enroll in. They will click purchase single course and enter in the code that you have given them under the “discount code”. This will make the course cost zero and the student can then take the course. NOTE: If the employee is using the same computer or tablet, they MUST log out of your account and either create their own account or log in to their existing account to take the course.

How long do I have to use my Course Credit?

Course Credits are single use only but do not have an expiration date, so make sure that you save the discount code that was emailed to you.

Can I enroll multiple students at the same time?

Each account is single user only so each person taking the course will need to create their own account. But it’s very simple to sign up, just create an account here: Create account here!

How many times can I take the course?

You can take each course one time per purchase of each course. Make sure to take notes and set aside ample time for the class to give yourself the best possible chance to pass.

How many times do I get to take the test?

Students must pass with a 75% or better and will only have one chance to pass the exam. Each exam is limited to 20 minutes. Failure to complete the exam in the time will result in failure. If a students fails the course for any reason, they will need to pay for the course again.

What is the process for retests?

If a students fails to pass with a 75% or better any reason, they will need to pay for the course again and retake the full course.

Can I take breaks from the course?

You can take breaks from the course but not the test. Once the test is started you have 20 minutes to complete the exam. Failure to complete the exam in time will result in failure. If a students fails the course for any reason, they will need to pay for the course again.

Once started, how long do I have to complete the course?

Each course purchased is available for 90 days. Once the course is started the student must complete the full course and exam to receive a certification. Failure to complete the course in 90 days will result in failure. If a students fails the course for any reason, they will need to pay for the course again.

What is the cost of the course? Is there a discount for the purchase of multiple courses.

Courses cost either $25, $75, $150 or $175.00 depending on which course you choose. All courses have already been discounted to the group rate.

How do I print my certificate once I passed a course?

After successful completion of a course you will be taken to the course completion page. At the bottom of this page there is a download certificate button. From there you will open a PDF and will be able to print your certificate.

I lost my certificate, how do I reprint my certificate?

Go to the log in page. Once logged in, click on the classes tab. Choose which course you would like to print the certificate for. At the bottom of this page there is a download certificate button. From there you will open a PDF and will be able to print your certificate.

How do I verify a cert?

Go to the Certificate lookup page. Enter the certificate number in the format of XXXXX-XXXXX-XX. The program will tell you who the certificate belongs to and if the certificate is valid and up to date.

Still have a question that wasn’t answered by our FAQs page?

Call or email us at:
(512) 275-6600
questions@comtrainusa.com